Privacy Policy
Last Updated: February 16, 2022
Streetohome Foundation and its affiliates (“we”, “our” or “us”) recognize the importance of privacy. The purpose of this privacy policy (“Privacy Policy”) is to inform you about our privacy practices, including how we collect, use, and disclose your Personal Information.
This Privacy Policy applies to all our operations in Canada or operations in connection with Canada, unless we have provided you with a separate privacy policy for a particular product, service, or activity. This Privacy Policy provides transparency in regard to our privacy practices and is in compliance with British Columbia’s Personal Information Act (PIPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable legislation.
Please read this Privacy Policy carefully. By submitting your Personal Information to us, by registering for or using any of the services we offer, by using our mobile application or website, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your Personal Information as set out in this Privacy Policy.
What This Privacy Policy Covers
This Privacy Policy covers the following:
- Meaning of Personal Information
- Consent to Collection, Use, and Disclosure
- Personal Information We Collect
- Personal Information We Do Not Collect
- How We Use Your Personal Information
- How We Share Your Personal Information
- Opting Out of Communications
- Retention of Personal Information
- Information Security
- Accessing and Updating Your Personal Information
- International Transfer, and Storage of Information
- Third-Party Websites, and Services
- Changes in Our Privacy Policy
- Contact Us
Meaning of Personal Information
“Personal Information” means information about an identifiable individual as described under PIPA and PIPEDA. This information may include your name, email address, telephone number, and demographic information such as your gender, race, age, and minority groups that you identify with.
Personal Information does not include any business contact information that is solely used to communicate with you in relation to your employment, business, or profession, such as your position name or title, work address, work telephone number, work fax number or work email address.
Personal Information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
Consent to Collection, Use and Disclosure
We collect, use, and disclose your Personal Information with your consent or as permitted or required by PIPA and PIPEDA. How we obtain your consent (i.e., the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the Personal Information in question.
If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of that Personal Information as outlined in this Privacy Policy.
If you provide Personal Information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Policy.
If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the contact information in the “Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
Personal Information We Collect
The Personal Information we collect is generally in one or more of the following categories.
- Products and Services
For individuals located in Canada who use our products and services, we may collect information from you or from your use of our products or services.
We collect Personal Information that you submit through your use of our products or services, such as your name, email address, telephone number, other contract information, and demographic information.
We may automatically collect usage data that is identifiable to you when you use our products and services.
- Device Information
Like most websites and Internet services, we may collect certain technical and device information about your use of our website. Such information may include your Internet protocol (IP) address, device information, browser and operating system, and date and time of your visit.
- Cookies
We may use “cookies” or enlist third party services which use cookies to track your preferences and activities on our website.
Cookies are small data files transferred to your computer’s hard drive by a website. Cookies collect and store information about your browsing pattern and information you provide to remember your preferences, identify you and your device and to analyze your use of our service. Cookies may store a variety of information including the number of times that you access a website, your language preferences, and the number of times that you view a particular page or item.
The use of cookies is a common practice adopted by most websites. Most browsers are designed to accept cookies by default, but they can be modified to block cookies. You have the option to opt-out of these cookies in your browser’s settings. However, opting out of some of these cookies may influence your browsing experience and limit our website’s functions. Cookies make your subsequent visits to our Site more efficient and to better serve our users.
- Web Beacons
We may also use “web beacons” to better understand how our website is being used and to enhance your online experience. Web beacons are internet tools that help us determine, for example, whether a page of our website has been viewed.
- Information from Third Parties
Our website may include certain social media features (for example, ‘like’ buttons) and other widgets (‘share’ buttons). These features and widgets may collect your Internet protocol (IP) address, which page you are visiting on our website, and set cookies to enable the feature and/or widget to function properly. Such features and widgets are hosted by third parties or directly on our website. Your interactions with these features and widgets are governed by the privacy policy of the applicable third-party service provider.
- Other Interactions
For individuals located in Canada who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our services, who sign-up to receive newsletters or other communications, who respond to surveys and questionnaires, or who submit testimonials or other feedback, we may collect information that you provide to us during these interactions. This information may include your name, email address, and other contact information.
Personal Information We Do Not Collect
Our products and services are not intended for individuals under the age of 16. Want2 does not knowingly collect Personal Information or direct any of our content specifically to anyone under the age of 16. Individuals under the age of 16 should not use our products and services and should not provide us with their Personal Information. If we learn or have reason to suspect that you are a User who is under the age of 16, we will have to close your account.
Please see our Terms of Service Agreement for information about Account termination.
How We Use Your Personal Information
We may use your Personal Information for purposes such as:
- providing you with our products and services and supporting your use of our products and services;
- contacting you relating to our products and services;
- monitoring the usage of our products and services to support their proper functioning and further improvement;
- analyzing the needs and activities of our users of our products and services to help us better serve them;
- generating de-identified data to conduct research and analysis related to our organization, products and services;
- responding to inquiries and other requests;
- collecting opinions and comments about our products and services;
- providing you with information that we think may interest you, including information about our products and services; and
- complying and investigating legal obligations and claims.
We may use your Personal Information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable PIPA and PIPEDA.
How We Share Your Personal Information
We rely on third party services providers to perform a variety of services on our behalf, such as email, telephone and technical support providers, hosting, data storage and processing service providers, single sign-on service providers, and research and analytics providers.
We may share your Personal Information with third parties under the following circumstances:
With Service Providers
If we disclose your information to service providers, we require that the service providers keep your Personal Information secure, and only handle it for limited purposes for which it is provided. We do not authorize the service providers to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes.
For Security Purposes
Want2 may disclose your information to the extent that such information is provided only to investigate or respond to a security incident that affects or compromises the security of you or another organization.
For Legal Disclosure
We may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
- under applicable law, including laws outside your country of residence.
- to comply with legal process.
- to respond to requests from public and government authorities, including public and government authorities outside your country of residence.
- to enforce the terms of the agreements for our products and services.
- to protect our rights, operations or property; and
- to allow us to pursue available remedies or limit the damages that we may sustain.
Change in Control or Sale
We may transfer your Personal Information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our organization, brands, affiliates, subsidiaries or other assets, or other business transaction.
If any change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of Personal Information, and we will notify you on our website or by email before any transfer.
Opting Out of Communications
If you no longer want to receive marketing emails from us, you may opt-out by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt-out by contacting us directly at support@want2.ca.
We will respond to you opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing emails, we may still need to send you communications about your use of our products or services, or other matters.
Retention of Personal Information
We will use, disclose, or retain your Personal Information only for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by PIPA and PIPEDA.
If you would like to cancel your account or delete your Personal Information, you must submit a request through Want2 Support at support@want2.ca. For more information on data deletion, you can visit our Data Deletion page.
Information Security
The security of your Personal Information is important to us. We have implemented physical, organizational, contractual, and technological security measures to protecting your Personal Information from loss or theft, and unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your Personal Information are those whose duties reasonably require such information.
Despite the measures outlined above, no method of information transmission or information storage is 100% secure or error-free. We cannot guarantee that your Personal Information will be immune to malicious attack or compromise. We will continue to enhance security procedures as new technologies and procedures become available.
If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the contact information in the “Contact Us” section below.
Assessing and Updating Personal Information
We expect you to supply us with updates to your Personal Information, when required. We do not routinely update your Personal Information, unless such a process is necessary.
You may make a written request to review any Personal Information about you that we have collected, used, or disclosed, and we will provide you with any such Personal Information to the extent required by applicable laws. You may also challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required.
We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information. Any such identifying information will be used only for this purpose.
International Transfer and Storage of Information
Although most changes are likely to be minor, Want2 may change our Privacy Policy from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your Want2 Account.
Third-Party Websites and Services
We may provide links to third-party websites for your convenience and information. Those other products and online services are governed by their respective privacy statements and policies. This Privacy Policy does not extend to any websites or products, or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third-party websites, products, or services.
Changes in Our Privacy Policy
This Privacy Policy is current as of the “updated” date which appears at the top of this page. We may modify this Privacy Policy from time to time. When changes are made to this Privacy Policy, they will become immediately effective when published in a revised Privacy Policy posted on our website unless otherwise stated. We may also communicate the changes through our services or by other means.
Please frequently review this Privacy Policy to know how your personal information is used. Your continued use of Want2 constitutes your agreement to abide by the Privacy Policy as changed.
How to Delete Your Want2 App
To delete your Want2 app, sign in to your account on desktop or on your mobile app, go to the Profile tab and select “Delete my account”. Deleting account will delete all your data associated with the account. If you’re experiencing problems and need assistance, please email support@want2.ca.
Contact Us
If you have any comments, questions, concerns or complaints regarding your Personal Information or our privacy practices, you can contact our Privacy Officer as follows:
Subject Line: Attention: Privacy Officer
By mail: | Want2 c/o Streetohome Foundation Suite 103, 525 Seymour Street Vancouver, BC V6B 3H7 |
By email: | support@want2.ca |